Zendesk

Source: https://runstack.engineer/docs/toolkits/zendesk

Zendesk Support: tickets, users, organizations, views, macros, triggers, automations, satisfaction, and webhooks.

Tools (124):

Tool	Description
`zendeskListTickets`	List tickets with pagination.
`zendeskGetTicket`	Get one ticket.
`zendeskCreateTicket`	Create a ticket.
`zendeskUpdateTicket`	Update a ticket or add a comment.
`zendeskDeleteTicket`	Delete a ticket.
`zendeskCreateManyTickets`	Create up to 100 tickets.
`zendeskUpdateManyTickets`	Update up to 100 tickets.
`zendeskDeleteManyTickets`	Delete up to 100 tickets.
`zendeskMergeTickets`	Merge tickets into a target.
`zendeskImportTicket`	Import a ticket with history.
`zendeskImportManyTickets`	Bulk import tickets.
`zendeskListTicketComments`	List ticket comments.
`zendeskRedactComment`	Redact sensitive text in a comment.
`zendeskListTicketAudits`	List ticket change history.
`zendeskGetTicketAudit`	Get one ticket audit.
`zendeskTrustTicketAudit`	Mark an audit as trusted.
`zendeskGetTicketMetrics`	Get SLA metrics of a ticket.
`zendeskCountTickets`	Count tickets.
`zendeskListTicketFields`	List ticket fields.
`zendeskGetTicketField`	Get one ticket field.
`zendeskCreateTicketField`	Create a custom ticket field.
`zendeskUpdateTicketField`	Update a ticket field.
`zendeskDeleteTicketField`	Delete a ticket field.
`zendeskListTicketForms`	List ticket forms.
`zendeskGetTicketForm`	Get one ticket form.
`zendeskCreateTicketForm`	Create a ticket form.
`zendeskUpdateTicketForm`	Update a ticket form.
`zendeskDeleteTicketForm`	Delete a ticket form.
`zendeskSearch`	Search across Zendesk with query syntax.
`zendeskExportSearch`	Export large search results.
`zendeskListUsers`	List users.
`zendeskGetUser`	Get one user.
`zendeskGetCurrentUser`	Get the authenticated user.
`zendeskCreateUser`	Create a user.
`zendeskUpdateUser`	Update a user.
`zendeskDeleteUser`	Delete a user.
`zendeskCreateManyUsers`	Create up to 100 users.
`zendeskUpdateManyUsers`	Update up to 100 users.
`zendeskDeleteManyUsers`	Delete up to 100 users.
`zendeskSearchUsers`	Search users.
`zendeskShowManyUsers`	Fetch up to 100 users by ID.
`zendeskListUserTickets`	List tickets by user relation.
`zendeskListUserIdentities`	List user login identities.
`zendeskCreateUserIdentity`	Add a login identity.
`zendeskMakeIdentityPrimary`	Make an identity primary.
`zendeskVerifyUserIdentity`	Verify a user identity.
`zendeskDeleteUserIdentity`	Delete a secondary identity.
`zendeskListUserGroupMemberships`	List user group memberships.
`zendeskAssignUserToGroup`	Add a user to a group.
`zendeskMakeGroupMembershipDefault`	Set default group.
`zendeskDeleteGroupMembership`	Remove a user from a group.
`zendeskListOrganizations`	List organizations.
`zendeskGetOrganization`	Get one organization.
`zendeskCreateOrganization`	Create an organization.
`zendeskUpdateOrganization`	Update an organization.
`zendeskDeleteOrganization`	Delete an organization.
`zendeskCreateManyOrganizations`	Create up to 100 organizations.
`zendeskUpdateManyOrganizations`	Update up to 100 organizations.
`zendeskDeleteManyOrganizations`	Delete up to 100 organizations.
`zendeskListOrganizationMemberships`	List org memberships.
`zendeskCreateOrganizationMembership`	Add a user to an org.
`zendeskMakeOrganizationMembershipDefault`	Set default org.
`zendeskDeleteOrganizationMembership`	Remove a user from an org.
`zendeskListOrganizationTags`	List org tags.
`zendeskSetOrganizationTags`	Replace org tags.
`zendeskAddOrganizationTags`	Add org tags.
`zendeskRemoveOrganizationTags`	Remove org tags.
`zendeskListGroups`	List agent groups.
`zendeskListAssignableGroups`	List assignable groups.
`zendeskGetGroup`	Get one group.
`zendeskCreateGroup`	Create an agent group.
`zendeskUpdateGroup`	Rename a group.
`zendeskDeleteGroup`	Delete a group.
`zendeskListViews`	List views.
`zendeskListActiveViews`	List active views compactly.
`zendeskGetView`	Get one view.
`zendeskCreateView`	Create a view.
`zendeskUpdateView`	Update a view.
`zendeskDeleteView`	Delete a view.
`zendeskExecuteView`	Run a view, return tickets.
`zendeskPreviewView`	Preview ad-hoc view conditions.
`zendeskCountViews`	Count tickets across views.
`zendeskListMacros`	List macros.
`zendeskGetMacro`	Get one macro.
`zendeskCreateMacro`	Create a macro.
`zendeskUpdateMacro`	Update a macro.
`zendeskDeleteMacro`	Delete a macro.
`zendeskApplyMacro`	Apply a macro to a ticket.
`zendeskListMacroCategories`	List macro categories.
`zendeskListTriggers`	List triggers.
`zendeskGetTrigger`	Get one trigger.
`zendeskCreateTrigger`	Create a trigger.
`zendeskUpdateTrigger`	Update a trigger.
`zendeskDeleteTrigger`	Delete a trigger.
`zendeskReorderTriggers`	Reorder triggers.
`zendeskGetTriggerDefinitions`	Get trigger field definitions.
`zendeskListAutomations`	List automations.
`zendeskGetAutomation`	Get one automation.
`zendeskCreateAutomation`	Create an automation.
`zendeskUpdateAutomation`	Update an automation.
`zendeskDeleteAutomation`	Delete an automation.
`zendeskReorderAutomations`	Reorder automations.
`zendeskGetAutomationDefinitions`	Get automation field definitions.
`zendeskListSatisfactionRatings`	List CSAT ratings.
`zendeskGetSatisfactionRating`	Get one CSAT rating.
`zendeskListSatisfactionReasons`	List CSAT reasons.
`zendeskUploadAttachment`	Upload a file, get a token.
`zendeskDeleteUpload`	Delete an unused upload.
`zendeskListJobStatuses`	List background jobs.
`zendeskGetJobStatus`	Get one job status.
`zendeskListLocales`	List locales.
`zendeskListBrands`	List brands.
`zendeskGetBrand`	Get one brand.
`zendeskListSlaPolicies`	List SLA policies.
`zendeskGetSlaPolicy`	Get one SLA policy.
`zendeskListWebhooks`	List event webhooks.
`zendeskGetWebhook`	Get one webhook.
`zendeskCreateWebhook`	Create a webhook.
`zendeskUpdateWebhook`	Update a webhook.
`zendeskDeleteWebhook`	Delete a webhook.
`zendeskTestWebhook`	Test a webhook endpoint.
`zendeskListWebhookInvocations`	List webhook deliveries.
`zendeskGetWebhookSigningSecret`	Get webhook signing secret.
`zendeskResetWebhookSigningSecret`	Rotate webhook signing secret.